Shipping policy

Shipping Policy – ISTINAL

Last updated: October 13, 2026

At ISTINAL, we are committed to delivering your orders safely and efficiently. Please review our shipping policy before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, processing may take slightly longer.

2. Shipping Times

Estimated delivery times are as follows:

United States: 5–10 business days
International orders: 7–15 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs clearance, and other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase. Any applicable shipping promotions or free-shipping offers will be clearly indicated at checkout.

4. Order Tracking

When your order ships, you may receive a shipping confirmation email containing tracking information, if available. Please allow some time for tracking updates to appear.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping addresses when placing an order.

ISTINAL is not responsible for delays or delivery failures caused by incorrect or incomplete addresses. Please contact us as soon as possible if you notice an error in your shipping information.

6. Delayed or Lost Packages

Although we do our best to ensure timely delivery, shipping delays may occur due to weather conditions, carrier disruptions, customs procedures, or other unforeseen circumstances.

If your order appears to be delayed or lost, please contact us so we can help investigate the issue.

7. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, customers are responsible for any applicable charges.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and photographs of the issue, where applicable. We will review the situation and work with you toward an appropriate resolution.